IPTV refund policy

Due to the digital nature of IPTV subscriptions, payments are generally non-refundable after activation. A refund may be considered during the first five calendar days only where the service does not work at all, support has completed reasonable troubleshooting attempts and the verified issue cannot be resolved.

1. Five-day eligibility

A customer may request a refund within the first five calendar days after purchase where all of the following apply:

• The service does not work at all.
• The customer contacted technical support and supplied information needed for investigation.
• The customer followed reasonable troubleshooting instructions.
• The technical team attempted to resolve the issue.
• The verified service issue could not be resolved.
• The request was submitted within five days of the original payment date.

2. Support before a refund

Customers must allow support a reasonable opportunity to diagnose the issue. Checks may include application setup, login details, playlist information, device settings, internet connection, VPN settings and application compatibility.

3. Processing fee

The former published policy states that approved refunds are subject to a 10% administrative and payment-processing fee. Additional charges imposed by banks or payment providers may affect the amount received.

4. Situations normally not refundable

Requests made after five days, a successfully activated and working subscription, a change of mind, an incorrect plan selection, unstable internet, unsupported or incorrectly configured devices, or restrictions caused by a VPN, firewall, internet provider or local network are listed as non-refundable situations.

5. How to submit a request

Contact support at WhatsApp +44 7716 148911 within the stated period. Include the order reference and a description of the problem. This policy should be checked against the operator's current legal obligations before launch.